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How We Handle Your Personal Data

sultan88 login takes the privacy of every account holder seriously — from the moment you submit a deposit via DANA, OVO, GoPay or QRIS through to the point…

Data encrypted at rest and in transitDANA, OVO, GoPay & QRIS payment data handled separatelyAccount data retained only as long as requiredRight to access your data anytime via live chatCookie preferences managed from your account settings
sultan88 login How We Handle Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how your data is stored, want to request a copy of your account records, or need to ask us to…

Live Chat Open the chat icon in your account dashboard between 08:00 and 23:00 WIB.
Email Support Send your data access or deletion request to our privacy mailbox.
In-Account Request Form Log into your sultan88 login account, navigate to Settings, then select Privacy and Data.
HOW WE PROTECT YOU

Explore Our Data Security and Retention Standards

We apply layered security controls across every point where your data moves — from the login screen to the payment confirmation page.

End-to-End Encryption

All data transferred between your device and our servers is protected using TLS 1.2 or higher.

Cookie Controls

We use functional cookies to keep your session active and analytics cookies to understand page load performance.

Payment Data Isolation

QRIS, GoPay, OVO and DANA transaction identifiers are held in a dedicated data environment, separated from your gameplay logs.

Account Security Alerts

We send an email notification every time a new device logs into your account.

Retention Schedule

We keep your account data for as long as your account is active plus any period required by applicable regulation.

Your Right to Access and Correct

You may request a copy of the personal data we hold on your account, or ask us to correct an…

Switch to the Answers You Need About This Policy

The questions below cover what Indonesia account holders ask most often about their data rights, our cookie practices, payment data handling and how to contact us when something needs to change. If your question is not listed here, our live chat team is available from 08:00 to 23:00 WIB to assist directly.

We collect your name, email address, date of birth and the payment identifiers linked to your chosen method — DANA, OVO, GoPay or QRIS. Device identifiers are also logged for security purposes during login and transaction events.

We share data only with payment processors that need it to complete your transactions — for example, DANA or GoPay receiving the minimum reference data to process a deposit. We do not sell your data to advertisers or data brokers under any circumstances.

Log in to your account, go to Settings, and select Privacy and Data. Submit the access request form there. You can also request this through live chat between 08:00 and 23:00 WIB, and we aim to deliver your data package within 72 hours on business days.

Yes. Submit a deletion request through the Privacy and Data section of your account settings or contact our privacy team via email. Deletion is processed within the timeframe permitted by local regulation, which depends on local law regarding financial record-keeping.

We use functional cookies to maintain your session and analytics cookies to monitor performance. You can turn off non-essential cookie categories through the Cookie Preferences page in your account settings. Disabling functional cookies may affect how your session loads.

Payment identifiers from QRIS, OVO, DANA and GoPay are stored in a separate data environment from your account activity logs. All transfers between your device and our servers use TLS encryption, and we do not store full payment instrument numbers on our side.

We retain account data for the period your account is active plus any additional time required by applicable Indonesian financial regulations. After that period ends, records are deleted on our rolling monthly cycle, unless a dispute or investigation is still open at that time.